What can we do to help you?
Frequently Asked Questions
Your order
Once out of stock, the pieces from our limited collections will no longer be available, as we use upcycled leathers, which are limited in quantity. However, the bags from our permanent collection are continuously restocked.
Subscribe to our newsletter to stay informed about stock availability.
We accept Visa, MasterCard, American Express and payments with Apple Pay, Paypal or Shop Pay.
Yes, we accept payments with Apple Pay and PayPal.
Contact us at the following address: contact@meilyne.com
Any modification is possible within 24 hours of the order, before shipping. Contact us promptly at contact@meilyne.com
You have 15 days after receipt to return an unused item in its original packaging.
Contact us with supporting photos, and we will find a solution within 48 hours.
We offer free delivery to a pickup point with Mondial Relay and its partners, as well as home delivery by Colissimo.
Delivery
Currently, our delivery services are available exclusively in France and Europe.
We take about 5 working days to prepare your order. Once your order is ready, you will receive an email to track your package. The delivery times then depend on the delivery method you have chosen.
Once the package has been handed over to the carrier, you will receive an email with your tracking number.
Delivery costs are free for mainland France to pick up points.
For other destinations, they are calculated on the payment page.
Yes, it is entirely possible to have your parcel delivered to a pick up point. However, we recommend that you do not choose a locker because our packages can be bulky.
PRODUCTS
We work exclusively with European LWG-certified tanneries and Adapta upcycled leather from production surpluses.
Some pieces are produced in limited editions — the Pli is limited to 20 copies, the Zoé scarf to 50. Once sold out, they are not reissued.
We recommend a dry cloth for light dirt and a nourishing cream for smooth leather every 3-4 months. Avoid prolonged exposure to rain. Learn more.
All our products are made in Europe. The bags are produced in Spain, the small leather goods in France, and the scarves in Italy.
BRAND
We do not offer gift boxes, but each order is shipped in careful packaging, designed like a jewel case.
Meilyne is currently a digital brand. Please feel free to contact us to arrange a private appointment in Paris.
